Healthcare Experience Coordinator

6 days ago

Sydney, New South Wales, Australia beBeePatientExperienceManager Full time $120,000 - $180,000
Job Summary

The Patient Services Manager assumes a pivotal leadership role in orchestrating the patient experience, driving engagement initiatives, and spearheading advocacy efforts. This 12-month fixed-term position is based in Sydney and offers a hybrid work arrangement to support parental leave coverage.

Main Responsibilities:
  • Patient Support Programs: Design, implement, and monitor patient support programs ensuring compliance and excellence in program execution.
  • Strategic Partnership & Stakeholder Management: Lead Patient Services contribution to brand plans and activities ensuring appropriate patient journey maps and relevant function guidance and processes are in place. Utilize technology platforms to improve stakeholder communication and collaboration.
  • Patient Journey & Outcomes: Manage patient journey mapping workshops and develop patient engagement solutions with cross-functional teams.
  • Advocacy: Support the development of advocacy plans through engagement with Patient Advocacy Organizations.
  • Governance & Operational Excellence: Lead governance activities manage third-party vendors, and ensure quality oversight of patient support programs.

To be successful, candidates should hold a Bachelor's degree in nursing, healthcare, business, or a related field, with an advanced degree being advantageous. Demonstrated experience in Pharmaceutical/Biotech sectors is preferred, along with a proven track record in conducting Advocacy or Policy initiatives. The ideal candidate will have a strong understanding of Healthcare Policies, Advocacy, Healthcare System Navigation, Planning, and Innovation. Essential skills include excellent communication and stakeholder management skills, adaptability, and problem-solving abilities. Proficiency in leveraging AI-generated insights to enhance patient engagement, automate support program operations, and utilize AI-powered communication platforms for stakeholder collaboration is required.

About the Role:

This role provides opportunities for professional growth and development, fostering a collaborative environment that values diversity, equity, and inclusion.

We encourage applications from motivated individuals who share our commitment to delivering exceptional patient experiences.

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