Career Opportunities: Case Manager
6 days ago
Overview of the Role
The Claims Advisor position involves managing a portfolio of Personal Injury Commercial Claims to ensure injured workers receive their correct entitlements.
Key Responsibilities- Manage claims effectively while prioritizing the well-being of injured workers.
- Conduct thorough assessments by reviewing medical, financial, investigative, and rehabilitation reports.
- Employ strategies to resolve claims in a timely manner.
- Collaborate with internal support and external stakeholders to ensure case management.
- Provide exceptional customer service by adhering to legislation and maintaining efficiency in claim processing.
- Experience in Workers Compensation claims, portfolio claims management, or call centre operations; a background in psychology is highly desirable.
- Team player with a track record of providing excellent customer service.
- Effective communication skills with exceptional listening and communication abilities in a high-volume environment.
- Negotiation skills with the ability to interpret complex information and negotiate effectively with claimants.
- High level of resilience to manage complex matters.
Why You'll Thrive in This Role
This role offers an opportunity to build futures and protect what matters. We are committed to trust, empowerment, and flexibility to help our people unlock their potential.
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