Insurance Administration Senior Manager
4 weeks ago
GROW Inc is a pioneering Australian Fin Tech company that has been making waves in the Superannuation and Managed Funds industry since its inception in 2016. Our mission is to revolutionize the wealth management sector through innovative solutions.
Job Title: Senior Manager, Insurance AdministrationWe are seeking an exceptional Senior Manager to lead our Insurance Administration team. As a key member of our leadership team, you will be responsible for driving service delivery excellence, championing quality and accuracy, and ensuring the team is equipped to meet target service level targets.
Key Responsibilities:- Function as a trusted advisor to the Head of Administration, providing strategic guidance and support.
- Manage team productivity and functionality to achieve service level targets.
- Ensure quality accuracy targets are met and continuously improved.
- Champion improvements to enhance quality and accuracy.
- Monitor service delivery targets and adjust staffing levels as needed.
- Resolve client escalations efficiently and collaborate with Team Leaders on service excellence.
- Support monthly client and insurer forums, participating in performance discussions.
- Provide strong leadership to direct reports, driving service delivery excellence.
- Champion ongoing support and development for Insurance and Claims administration teams.
- Collaborate with the Head of Administration on resourcing and recruitment needs.
- Model a commitment to evolving our risk culture.
- Own and manage GROW spend with fiscal responsibility.
We offer a range of benefits that make us a great place to work, including:
- Birthday Leave - Take an extra day off per year on your birthday.
- Weekly Pay Cycle - No more waiting for Pay Day.
- Hybrid Work Arrangement - We offer a true and flexible hybrid arrangement.
- Exciting Discounts - Enjoy movie tickets, gift cards, and electronics.
We are a 2024 Circle Back Initiative Employer, committed to responding to every applicant. If you're inspired by our mission and feel you have the skills and experience to excel in this role, we encourage you to apply.
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