Energy Operations Specialist

2 days ago

Adelaide, South Australia Origin Energy Full time

About the Role:

As a key member of our Retail Operations team, you will play a pivotal part in delivering exceptional customer experiences across our broadband portfolio. Reporting to a Customer Operations Leader, you will be responsible for providing end-to-end customer service, supporting residential customers via phone and email. Your primary goal will be to resolve customer queries efficiently, ensuring a high level of satisfaction and loyalty.

Key Responsibilities:

  • Deliver customer service excellence across multiple channels, including phone, email, and social media.
  • Provide timely and effective resolution to customer complaints and issues.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and service offerings to provide informed advice to customers.

What We Offer:

  • A competitive salary and annual performance bonus.
  • A rotating roster between 8am and 11pm, Monday to Sunday, with shift allowances and penalties.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Experience in customer-facing roles, preferably in the telecommunications industry.

Why Origin Energy?

At Origin Energy, we're committed to delivering exceptional customer experiences and creating a positive impact on the environment. As a Retail Operations Associate, you will be part of a talented team that is passionate about making a difference. If you're a customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

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