High-Tech Field Service Specialist

10 hours ago


Canberra, ACT, Australia Ricoh Imaging Europe Full time
About the Role

As a High-Tech Field Service Specialist at Ricoh Imaging Europe, you will play a vital role in delivering exceptional service to our customers. This is an exciting opportunity for a skilled and experienced technician to join our team and make a real impact.

Job Description

The successful candidate will be responsible for providing high-quality technical support to our clients, ensuring that their hardware and software solutions are up and running smoothly. Key responsibilities include:

  • Delivering quality work on-site and remotely for scheduled pre- and post-sales support via logged Service Orders
  • Completing hardware and software installations with precision and care
  • Providing end-user training on our innovative hardware and software solutions
  • Troubleshooting diagnostics of software issues logged via Service Orders
  • Making field service calls to achieve customer satisfaction
  • Discussing machine faults and problems with customers professionally and courteously, advising them on all aspects of the service call
  • Utilizing the Phone/Remote/Onsite Support process to resolve problems efficiently
  • Following processes for Chargeable Services calls outside of contracted offers
  • Documenting customer sites when changes have been made to the workflow, outside of the original project
  • Accurately accounting for spare parts and consumables used in achieving Service objectives by following all processes
  • Maintaining an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP)
Requirements

To be successful in this role, you will need:

  • High technical aptitude
  • Experience in resolving high-pressure technical situations
  • A current driver's license and willingness to obtain Working with Children Check (WWCC)
  • Ability to work alone or as part of a team
  • Strong client focus
  • Professional attitude
  • Proactive identification and management of potential technical issues
  • Experience in the IT and Print copier industry would be highly regarded
What We Offer

Ricoh Imaging Europe values its employees and offers a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing

Salary: £55,000 - £65,000 per annum, depending on experience.



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