Client Services Director

2 days ago

Sydney, New South Wales, Australia BTI Executive Search Full time
Client Services Director

We are seeking an experienced director to lead and optimize Client Services, Supply Chain & Logistics, and Stock Management for our biotechnology client.

In this role, you will oversee large teams and ensure operational accuracy while maintaining optimal stock levels. You will lead a team of around 20 personnel across multiple operational functions with 4 direct reports.

Key Responsibilities:

  • Develop and implement strategic plans to improve client satisfaction and loyalty
  • Manage consignment and inventory planning strategies
  • Cultivate and maintain strong relationships with internal teams and external stakeholders
  • Lead analytics, reporting, and sales performance analysis
  • Engage with distributors and analyze market trends
  • Lead and manage teams

Requirements:

  • Degree in operations management, business administration, or a related field
  • At least 5 years of experience in client services, including account management, customer service, and sales
  • Experience in financial and accounting reporting

This opportunity offers the chance to take charge of key business operations and drive the company's growth.

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