Client Director

Mindshare is a global media agency network with 116 offices in 86 countries and is a part of both Group M and WPP, the world's largest media investment companies.
Mindshare started over in Asia in 1997 and for more than 20 years our values of Speed, Teamwork and Provocation have guided us in the media world.
We are the Cannes Lions Media Network of the Year 2019 and WARC Media 100 #1 Media Network 2020, with the top 3 most creative campaigns in the world for the past year.
In Asia Pacific we have been Campaign Asia's Media Agency Network of the Year every year since 2015 and we are also Performance Agency of the Year.
Our Values Empathy : understanding people – not as demographics in a targeting system, but as humans with values and behaviors.
We do this for our clients – connecting them with their audiences – but also for all our people – helping them grow their careers.
Energy : 'bringing it' every day both for our clients and also for each other.
Energy is the essential ingredient for creativity; nothing ever happens unless you have the energy to make it happen.
Impact : Impact is about changing the world.
It is the ability for everyone at Mindshare to make an impact, both individually and collectively and in concert with our clients.
Impact is about bringing to life Good Growth, enabling and empowering every single person at Mindshare to have an impact to change the world.
Good Growth Mindshare's newly articulated global position wonderfully anchors our local mission.
Whilst we want to help our clients achieve their wildest ambitions, we want to do so in a way that is sustainable for their future growth.Global research has proven that businesses with a clearly articulated environmental, social and governance approach outperform their competitors.
Each client is on their own journey.
The spectrum of good growth can be as simple as looking beyond the click today to a bigger relationship with a customer through to initiatives that will quite literally save the planet.
We aren't here to judge; we are here to enable, facilitate and challenge our clients with new ways of thinking and opportunities that media can deliver to their ESG.
We have the people, the products and the passion to deliver that.
We also have the track record to prove it.
Within Australia, we punch above our weight.
Number 7 according to spend but number 1 according to work.
Achieving our clients' wildest ambitions and delivering good growth will require us changing the shape of our business model with much more focus on commerce, transformation, tech and experience .
But what we don't want to lose sight of are the things that already make us who we are: an agency with smart thinkers known for being strategic and innovative in how we bring brands to life in market.
At our best, we balance the magic of the idea and the sparkling insight, with the rigour and technical precision you would expect of a media agency.
Overview of Your Role The Client Director role assists the Managing Partner in leading and delivering the strongest possible agency relationship and performance on assigned clients.
With trusted and influential relationships across clients, media and agency partners, this role is a training ground for becoming a Client Partner.
The Ideal Candidate: You will have a minimum of 7 years experience, with a fundamental understanding of the Australian landscape.
You will have experience in managing client, agency and publisher stakeholder relationships at a senior level.
In addition, you will have a critical eye for detail.
About the role: As our Client Director, this will be your chance to work across one major client and deeply immerse yourself in their business, the categories and the portfolio of brands.
You will be part of a dynamic high performing team and the champion of breakthrough thinking with market leading work.
You will work with the entire team to unearth and develop business challenges into solutions that will drive the client's business.
You will be curious, passionate, enthusiastic and ultimately indispensable to the client.
You will have a love of marketing and media and understand its role in driving brand growth.
The Client Director role on Unilever specifically requires you to own and manage the complete end-to-end process across the Unilever brands.
The Skills Inspiring communicator with clear written and verbal communication skills.
Able to deliver excellent results consistently.
Energetic, enthusiastic and resilient.
Business-oriented marketing and media person with a passion for building brand growth through media.
Passionate about the media market, be at the forefront of all change in the industry and have a view on how that can propel clients' business forward.
A multi-tasker who has proven skills in prioritising and re-prioritising depending on the day-to-day evolving nature of the business.
Your Key Responsibilities Partner: Builds trusted advisor relationships with clients at a senior level.
Involved in internal and client WIPs, and leads contact reports where required.
Has a solid understanding of their clients' business and relevant brand categories.
Manages client expectations and delivery across relevant projects.
Leads timeline creation with clients.
Has strong relationships with media owners at a senior level.
Manages and coordinates client requests, as required.
Build on the agency's reputation for outstanding client service.
Provides insights by acting as an expert on the client's business, industry and competitors.
Has a complete strategic view of the client business e.g.
market share, purchase barriers, key competitors, drivers, tasks.
Works alongside the client and agency partners to provide best-case outcomes using the agency resources effectively.
Clear understanding of the in-scope services of the client and the process for completing work above and beyond.
Leads communication with key clients, making sure that all parties are aligned.
Curious about the client's business – asks questions and requests access to all business-related information.
Puts the client interests first, focusing on their business outcomes linked to KPIs rather than media opportunities.
Product: Possesses an understanding of the agency process and product differentiators.
Has a solid knowledge and understanding of Group M products/processes and drives collaboration across these units to benefit the client.
Leads the portfolio management across the client's business when necessary.
Assists in prioritising the workflow across all business units working on the client.
Leads quality control of work going to the client across all business units to ensure our product is answering the business need.
Delivers on thought leadership/POV/innovation roadmap for their clients in collaboration with other areas of the business.
Leads delivery of the annual roadmap and ensures the team are across the action plan.
Shares and cascades inspiring and relevant content and thought leadership pieces/case studies with the client.
Full understanding and comprehension of the client brief and ability to discuss it internally with the broader client team.
Always seeks to raise the benchmark for the quality of the product going to your client.
Seeks to find, communicate and implement improvements in all aspects of the role, whilst owning the ways of working doc and ensuring the team are following its processes.
Delivers a well-informed point of view and is not afraid to challenge clients/internal team to achieve a better outcome.
Is a Mindshare spokesperson on industry subjects with a strong, high profile and positive reputation and personality in the market.
Is a positive face of Mindshare at industry events.
People: Ensures they live and breathe the Mindshare values.
Assists the Managing Partner to set the team vision for client across all areas of the business, with quarterly check-ins to track progress.
Cascades client/business knowledge and context to the relevant people working on their client.
Maintains a collaborative, positive, motivating and inspiring team culture for all parties within the team.
Takes an active role across Mindshare, working proactively across various work streams to drive the culture and output of the agency.
Has expert knowledge and understanding of the wider agency structure, knowing when to tap into resources to enhance work.
Profit: Assists in tracking client profitability throughout the year and helps to drive the action plan as required.
Leads monthly FTE reconciliations and aligns with procurement quarterly.
Helps to identify new business opportunities/incremental revenue to the business through SBUs and/or 3rd parties.
Leads certain revenue initiatives as identified in the JBP.
Works with the Managing Partner on developing action plans that continually improve performance evaluation scores and in turn bonus.
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