Senior Quality Assurance Manager

7 days ago


Perth, Western Australia Sapiens International Full time
About the Role

Sapiens International Corporation, a global leader in intelligent insurance software solutions, is seeking a highly skilled Senior Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for developing procedures and strategies to support, create, maintain, and manage technical system processes and guidelines.

Key Responsibilities
  • Investigate, analyze, and resolve system problems and performance issues, and test the behavior, functionality, and integrity of systems.
  • Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data, and documentation.
  • Identifying variations and potential high-risk areas in securing adherence to standards and procedures and come up with mitigation plans.
  • Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
  • Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures, and quality control issues and activities.
Requirements
  • Contribute in troubleshooting, diagnosing, testing, and resolving system problems and issues.
  • Developing, conducting, and providing technical guidance and training in application software and operational procedures.
  • Analysing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems, and security systems.
  • Testing, identifying, and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform to specification.


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