Network and Systems Technician

1 week ago

Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

A reputable IT Services Company is seeking an experienced IT Support Analyst to join its team in central Sydney. This is a fantastic opportunity for a motivated individual to work within a leading technical services company with a large client base.

Key responsibilities include:

  • Handling VIP walk-ups and liaising with executive level staff effectively
  • Deploying SOE images onto user devices via Intune, MECM or similar software
  • Managing desktop and mobile devices using InTune, MECM or similar tools
  • Troubleshooting and isolating desktop, networking, Windows Server, O365 issues; escalating to the relevant team when required
  • Liaising with both internal teams and customer IT teams as required
  • Performing all support functions under accordance with ITIL processes and procedures

Requirements:

  • At least 2 years of experience in a similar IT Support role
  • Demonstrated understanding of support best practices, including identifying root causes and providing excellent customer service
  • Proven ability to manage multiple tasks in a busy environment and work under stress in emergencies
  • Demonstrated commitment to customer service, continuous improvement, and ethical business practices
  • Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, MS Office, Exchange Online and O365, AV management, Windows desktop products, Mobile Device Management, MECM and/or Intune and associated products

About the company:

Our client is a forward-thinking technology company that prioritizes creating a better way powered by its courage to learn and willingness to change. They are committed to being customer-centric, investing in customer outcomes beyond technology inputs. Their dynamic culture and expert training make them an attractive employer for talented individuals who want to grow and develop.

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