Network and Systems Technician
1 week ago
A reputable IT Services Company is seeking an experienced IT Support Analyst to join its team in central Sydney. This is a fantastic opportunity for a motivated individual to work within a leading technical services company with a large client base.
Key responsibilities include:
- Handling VIP walk-ups and liaising with executive level staff effectively
- Deploying SOE images onto user devices via Intune, MECM or similar software
- Managing desktop and mobile devices using InTune, MECM or similar tools
- Troubleshooting and isolating desktop, networking, Windows Server, O365 issues; escalating to the relevant team when required
- Liaising with both internal teams and customer IT teams as required
- Performing all support functions under accordance with ITIL processes and procedures
Requirements:
- At least 2 years of experience in a similar IT Support role
- Demonstrated understanding of support best practices, including identifying root causes and providing excellent customer service
- Proven ability to manage multiple tasks in a busy environment and work under stress in emergencies
- Demonstrated commitment to customer service, continuous improvement, and ethical business practices
- Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, MS Office, Exchange Online and O365, AV management, Windows desktop products, Mobile Device Management, MECM and/or Intune and associated products
About the company:
Our client is a forward-thinking technology company that prioritizes creating a better way powered by its courage to learn and willingness to change. They are committed to being customer-centric, investing in customer outcomes beyond technology inputs. Their dynamic culture and expert training make them an attractive employer for talented individuals who want to grow and develop.
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