Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Customer Experience Specialist

  • Job Type: Full-time, Permanent Position
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Customer Experience Specialist. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in store.

Key Responsibilities:

  • Provide caring and outstanding reception duties to our customers.
  • Taking customer's enquiries in store and over the phone.
  • Investigating and helping customers problem solve therapy issues.
  • Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
  • Provide customers with advice in the safe and effective use of their medical equipment.
  • Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
  • Keep good condition of the retail premises and displays.
  • Responsible for handling of payments, balancing of float and banking.
  • Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.
Requirements
  • Previous experience in a busy retail or customer service role.
  • Ability to maintain compassion and remain calm under pressure.
  • A strong customer service orientation that is always looking for the best outcome for the individual.
  • Strong and adaptable communication skills are a must.
  • An active listener with the ability to find solutions to customer concerns and issues.
  • Healthcare retail experience is preferred; however, not necessary as we will provide all the training required.
What We Offer
  • Training is provided - we look for a great attitude and someone eager to learn.
  • Job satisfaction - you will come to work each day knowing you are making a difference.
  • Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness.

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