Strategic Experience Designer

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDesigner Full time $120,000 - $160,000
Job Opportunity


Description

This role is a pivotal part of our organisation's efforts to become customer-centric, simpler and fast-paced. We are looking for an experienced Service Designer who can create scalable and quality end-to-end services for customers and colleagues.


  • Create seamless end-to-end experiences that meet both customer and business needs by leveraging the power of design thinking.
  • Use Service Design expertise to solve complex problems and make banking more intuitive, engaging and accessible.
  • Envision future state experiences and identify opportunities for optimising experience and solving customer and business problems.
  • Lead and own design projects end to end, including defining objectives, shaping project scope and aligning with business goals.
  • Apply inclusive design principles to create products and services that are accessible by everyone.
  • Collaborate with stakeholders and cross-functional teams to identify pain points, gaps and opportunities for improvement.

Requirements

We're seeking someone with:


  • Extensive experience working as a Service Designer or CX designer.
  • Experience working in Agile using agile tools and methods.
  • Strong working knowledge of the design process, experience design methodologies and principles.
  • Excellent presentation and communication skills, influencing stakeholders to drive better customer and business outcomes.
  • Ability to independently perform the essential capabilities required in this role.
  • Proven experience using design processes and tools to digitise experiences.

A diverse and inclusive workplace works better for everyone.


Work Environment

We value equity and respect, providing an environment where everyone feels valued and appreciated for being their authentic selves. In partnership with our ERGs, we foster an inclusive environment where all colleagues' unique backgrounds and identities are understood, respected and celebrated.


Employment Details

This is a full-time position at a mid-senior level.

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