Care Home Operations Coordinator
4 days ago
Company Overview
Bupa is a leading provider of care and support services. Our modern care home in Delacombe, Ballarat offers five resident communities with dedicated teams to cater to individual care needs.
We have 144 beds across dementia and high-care units, prioritizing the health, lifestyle, and well-being of our residents.
Learn more about our beautiful care home.
Benefits
- Free select health insurance for you and your immediate family up to $5500*
- VIVA - employee wellbeing program - live healthier and happier
- Career development; real opportunities to shape business direction and personal career growth
- Access to world-class training and professional development
- Comprehensive induction and buddy program
- Recognition and reward through Bupa Love Reward & Recognition Program
About the Role
This Admissions Coordinator role involves working closely with other Customer Services Consultants (CSCs), General Manager, and Centralized Admissions team to deliver administration support across all aspects of care home operations.
You will drive, own, and continually adjust the 'enquiries to arrivals' process and pipeline for potential residents at our facility.
Duties
- Execute local area marketing and admission activities as a trusted single point of contact for current and future residents, family members, and lead source generators
- Manage resident administration including enquiries, admissions, and maintaining occupancy targets
- General administration including document control, filing, customer service, reception duties
- Implement organisational initiatives and community events as directed by the General Manager or Corporate Head Office
Skills and Experience
- Minimum Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar role
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- The ability to solve problems independently
- Excellent communication and interpersonal skills
- An understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes
How to Apply
Please visit our website to learn more about working at Bupa and complete pre-employment checks as part of the application process.
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