Retail Team Leader
1 month ago
We are seeking a highly skilled and experienced Retail Team Leader to join our team as a Concession Store Manager. This is an exciting opportunity to lead the day-to-day operations of our new Brand Collective Footwear store in Myer Perth, opening in February 2025.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a Concession Store Manager, you will be responsible for building and driving a customer-focused culture within the store, leading by example as a passionate brand ambassador for Brand Collective.
Key Responsibilities:- Store Leadership: Lead the day-to-day operations of the store, ensuring seamless execution of sales, visual merchandising, and operational objectives.
- Customer Experience: Foster a culture of excellence in customer service, utilizing your product knowledge and expertise to provide tailored solutions that meet individual needs.
- Team Development: Coach, connect with, and develop your team members to achieve business goals and deliver an exceptional customer experience.
- Operational Excellence: Maintain a safe and efficient working environment, focusing on loss prevention management and promoting wellbeing among team members.
- Sales Performance: Drive sales growth through effective visual merchandising, marketing opportunities, and leveraging relationships with the in-store Myer team.
- Leadership Experience: Proven retail leadership experience, preferably in concession or store management roles.
- Customer Service: Enthusiasm for creating unforgettable customer experiences, with a strong focus on delivering tailored solutions.
- Product Knowledge: Familiarity with offering advice and recommendations that leave customers feeling relaxed, confident, and catered to their needs.
- Operations Management: Experience with stock control, VM, and lifting up to 10kg unassisted.
- Training and Coaching: Capabilities in training, coaching, and mentoring team members, alongside driving and exceeding KPIs.
- Communication Skills: Excellent time management and communication skills, with experience communicating with stakeholders at all levels.
- Generous Discounts: Receive generous discounts for you and your family across Brand Collective's entire stable of brands, including Reebok, Hush Puppies, Elka Collective, Superdry, and many more.
- Quarterly Wardrobe Allowance: Enjoy a quarterly wardrobe allowance to encourage you to wear our brands to work.
- Employee Assistance Program: Access to free mental health professionals for when times are tough.
- Career Progression: Opportunities for career progression with early access to Brand Collective internal careers.
Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, with a portfolio ranging from iconic heritage to timeless contemporary brands. We bring brands to life, and we value diversity and inclusion in all forms, hiring based on capability and performance.
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