Retail Team Leader

1 month ago


Perth, Western Australia Brand Collective Full time
Concession Store Manager Role Overview

We are seeking a highly skilled and experienced Retail Team Leader to join our team as a Concession Store Manager. This is an exciting opportunity to lead the day-to-day operations of our new Brand Collective Footwear store in Myer Perth, opening in February 2025.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a Concession Store Manager, you will be responsible for building and driving a customer-focused culture within the store, leading by example as a passionate brand ambassador for Brand Collective.

Key Responsibilities:
  • Store Leadership: Lead the day-to-day operations of the store, ensuring seamless execution of sales, visual merchandising, and operational objectives.
  • Customer Experience: Foster a culture of excellence in customer service, utilizing your product knowledge and expertise to provide tailored solutions that meet individual needs.
  • Team Development: Coach, connect with, and develop your team members to achieve business goals and deliver an exceptional customer experience.
  • Operational Excellence: Maintain a safe and efficient working environment, focusing on loss prevention management and promoting wellbeing among team members.
  • Sales Performance: Drive sales growth through effective visual merchandising, marketing opportunities, and leveraging relationships with the in-store Myer team.
Requirements:
  • Leadership Experience: Proven retail leadership experience, preferably in concession or store management roles.
  • Customer Service: Enthusiasm for creating unforgettable customer experiences, with a strong focus on delivering tailored solutions.
  • Product Knowledge: Familiarity with offering advice and recommendations that leave customers feeling relaxed, confident, and catered to their needs.
  • Operations Management: Experience with stock control, VM, and lifting up to 10kg unassisted.
  • Training and Coaching: Capabilities in training, coaching, and mentoring team members, alongside driving and exceeding KPIs.
  • Communication Skills: Excellent time management and communication skills, with experience communicating with stakeholders at all levels.
Benefits:
  • Generous Discounts: Receive generous discounts for you and your family across Brand Collective's entire stable of brands, including Reebok, Hush Puppies, Elka Collective, Superdry, and many more.
  • Quarterly Wardrobe Allowance: Enjoy a quarterly wardrobe allowance to encourage you to wear our brands to work.
  • Employee Assistance Program: Access to free mental health professionals for when times are tough.
  • Career Progression: Opportunities for career progression with early access to Brand Collective internal careers.

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, with a portfolio ranging from iconic heritage to timeless contemporary brands. We bring brands to life, and we value diversity and inclusion in all forms, hiring based on capability and performance.


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