Enterprise Systems Manager

2 weeks ago


Canberra, ACT, Australia beBeeEnterprise Full time $120,000 - $150,000
About This Role

We are seeking a seasoned Enterprise Systems Manager to lead our technology division. This crucial role plays a pivotal part in delivering high-profile events and supporting day-to-day operations by enhancing the maturity of enterprise systems.

  • Administer and manage enterprise service management systems, including user accounts, support group changes, and role allocations.
  • Apply IT Service Management (ITSM) and ITIL best practices to maintain and improve governance and management of enterprise IT.
  • Design and implement enterprise service management workflows, focusing on user-centric design.
  • Conduct reporting and analysis to monitor service performance and identify improvement opportunities.
  • Digitalise processes and forms to enhance operational efficiency.
  • Deliver end-user training to maximise adoption and system effectiveness.

We require a skilled professional who can work collaboratively with stakeholders to identify service improvements and implement changes.

Key Requirements
  • Proven experience in administering and managing enterprise service management systems.
  • Expertise in IT Service Management (ITSM) and ITIL best practices.
  • Ability to design and implement user-centric workflows.
  • Strong analytical skills to conduct reporting and analysis.
  • Proficiency in digitalising processes and forms.
  • Excellent communication and training skills.
Benefits

This role offers a unique opportunity to work with a federal government client and contribute to delivering high-profile events and supporting day-to-day operations.

About Our Team

We are a collaborative team committed to identifying service improvements and implementing changes to enhance the maturity of enterprise systems.


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