System Administrator
2 weeks ago
This role plays a pivotal part in delivering high-profile events and supporting day-to-day operations by enhancing the maturity of enterprise systems.
Working in a hybrid environment, the successful candidate will manage and improve enterprise service management systems, digitise processes, train end-users, and maintain high standards of IT service delivery.
Key responsibilities Administer and manage enterprise service management systems (e.g.
Service Now), including user accounts, support group changes, and role allocations.
Apply IT Service Management (ITSM) and ITIL best practices to maintain and improve governance and management of enterprise IT.
Design and implement enterprise service management workflows, focusing on user-centric design.
Conduct reporting and analysis to monitor service performance and identify improvement opportunities.
Digitise processes and forms to enhance operational efficiency.
Deliver end-user training to maximise adoption and system effectiveness.
Collaborate with stakeholders to identify service improvements and implement changes.
Perform additional tasks as directed to support IT operations.
Desirable criteria Demonstrated experience with Service Now or similar enterprise service management platforms.
Proven ability to design and implement enterprise workflows and user interfaces.
Experience in building and maintaining positive relationships with a wide range of stakeholders.
Strong governance, reporting, and analysis skills.
Skills and experience Essential capabilities (SFIA levels): Business process improvement – Level 5: Manage and implement business process changes, recommend alternative approaches, and contribute to organisational policy and standards.
Customer service support – Level 4: Monitor service delivery, develop and implement service standards, and provide technical guidance.
Performance management – Level 4: Provide operational direction, allocate work, coach team members, and monitor quality.
Service level management – Level 5: Ensure delivery meets agreed service levels, negotiate requirements, and review operational procedures.
Stakeholder relationship management – Level 5: Develop and execute stakeholder engagement strategies, act as a single point of contact, and facilitate decision-making.
Technology service management – Level 5: Oversee the operation, maintenance, and optimisation of technology services, ensuring compliance with policies and service level agreements.
Benefits Opportunity to contribute to the delivery of nationally significant projects and events.
Work within a collaborative and purpose-driven federal government agency.
Hybrid work arrangements combining office-based and remote work.
Professional development in enterprise IT service management and governance.
Contact Details For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre-employment screening.
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