Customer Experience Manager

7 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $110,000
Job Title

Front Office Supervisor

As a Front Office Supervisor, you will be responsible for leading the front office team and ensuring exceptional guest experiences.

Main Responsibilities
  • Manage the front office team by recruiting, training, and evaluating staff members to ensure efficient check-in and check-out processes.
  • Process guest payments and manage cash handling procedures while maintaining the cleanliness and organization of the front office area.
  • Communicate effectively with guests, colleagues, and management to resolve any issues or concerns in a timely manner.
Requirements
  • A minimum of 1 year of related work experience in a supervisory role is required.
  • Proven leadership skills are essential to motivate and train staff members effectively.
  • Excellent communication and interpersonal skills are necessary to interact with guests, colleagues, and management.
Preferred Qualifications
  • A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred.
  • Related work experience in a hotel or hospitality setting is highly valued.
  • Supervisory experience in a customer-facing role is also preferred.
About Us

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in providing opportunities for growth and development for our employees and seeking individuals who share our passion for delivering exceptional guest experiences.

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