Digital Banking Specialist

2 days ago


Sydney, New South Wales, Australia Macquarie Bank Limited Full time

As a key member of Macquarie Bank Limited's technology team, you will play a vital role in supporting the bank's digital banking operations. Your expertise in Java application support will enable you to effectively troubleshoot and resolve complex technical issues.

In this newly created role, you will join a dynamic team focused on delivering exceptional customer experiences through efficient issue resolution. You will be responsible for analyzing and resolving customer complaints related to day-to-day banking activities, including accounts, payments, and loans.

This is an excellent opportunity to work with modern tools and technologies at scale, including Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery, and Site Reliability Engineering tools for monitoring, alerting, and issue triaging.

Responsibilities
  • Provide timely and effective support to customers experiencing technical issues related to digital banking services.
  • Analyze and resolve complex technical problems using Java debugging skills and knowledge of cloud-based systems.
  • Work collaboratively with internal teams to identify and develop tools and processes required for continuous improvement of incident management and service assurance.
  • Participate in on-call rotations to coordinate and resolve emergencies, successfully carrying out communication processes for incidents.


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