Customer Service Associate

7 days ago


Launceston, Tasmania, Australia Petbarn Full time

Petbarn is a leading pet specialty retailer with a long history of providing exceptional products, outstanding service, and the best advice to customers. We are seeking a motivated and talented Sales Assistant to join our team at our Launceston store.

About the Role

As a Sales Assistant, you will play a key role in delivering an exceptional customer experience, maintaining a high level of product knowledge, and contributing to the overall success of the store. The successful candidate will have a strong customer service focus, be highly motivated and proactive, with high integrity and the ability to communicate effectively with all levels.

Main Responsibilities:

  • Deliver an exceptional customer experience by providing expert advice and guidance on pet care and merchandise.
  • Assist customers with their queries, resolve issues promptly, and maintain a positive attitude.
  • Maintain a high level of product knowledge and stay up-to-date on new products and promotions.
  • Work collaboratively with colleagues to achieve sales targets and drive business results.
  • Perform tasks such as merchandising, stock management, and cash handling.

Requirements:

  • At least 2 years' experience working in a retail environment, preferably with a high-volume, disciplined retailer.
  • Strong merchandising skills and ability to maintain a visually appealing store display.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A commitment to delivering excellent customer service and achieving sales targets.


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