Customer Service Officer

4 weeks ago

Launceston, Tasmania, Australia Kinetic Full time

Stable Permanent Part-Time Role – Enjoy the security of a 30-hour work week with a consistent roster, working across a 7-day schedule to help keep Launceston moving.

Customer Service & Administration Officers (2 Positions)

Permanent Part-Time | 7-Day Roster | Launceston

Are you a people person who thrives in a fast-paced, customer-facing role? Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team

Kinetic is Australia and New Zealand's largest bus operator, moving people safely and reliably 365 days a year. We're looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network.

What You'll Do:
  • Be a friendly face for our passengers, answering questions and providing travel information.
  • Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
  • Support our drivers and ensure a comfortable travel experience for everyone.
  • Assist passengers with luggage handling when required.
  • Handle phone and email enquiries in a polite and professional manner.
  • Maintain the cleanliness and presentation of customer spaces.
  • Ensure cash handling and transactions are secure and accurate.
  • Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving
What We're Looking For:
  • A strong background in customer service – experience in transport, retail, or hospitality is a plus
  • A proactive and hands-on approach – you enjoy interacting with people and solving problems.
  • Strong administration and communication skills.
  • The ability to work independently and as part of a team in a busy, customer-facing environment.
  • A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
  • High attention to detail, especially with cash handling and reservations.
Why Join Kinetic?
  • Two permanent part-time roles offering stability and variety.
  • Work in a dynamic, community-focused environment where no two days are the same.
  • Be part of a company that prioritises safety, reliability, and service excellence.

If you love working with people and want to be part of a team that keeps Launceston moving, apply today

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