Customer Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $80,000
About the Job

We are seeking a highly motivated and customer-focused professional to join our team in APAC.

The ideal candidate will be responsible for proactively consulting with customers to achieve their goals and realise value from our solutions.

  • Achieve revenue targets and generate new business by developing strong relationships with customers and identifying opportunities for growth.
  • Be an advocate for our company, helping to improve solution adoption and overall value by educating customers on how to effectively utilise our solutions and services.
  • Continuously maintain a deep understanding of our product solutions to be a subject matter expert for our customers, including demonstrations and presentations.
  • Update customers on new and existing features and/or changes to services, key results and deliver difficult messages when needed through effective communication.
  • Develop customer account plans to enhance satisfaction and mitigate attrition risk.
  • Cultivate an exceptional customer experience with ongoing and regular engagement, calls, emails, webinars, on-site and regional events.
  • Provide Parchment with continuous customer feedback and insights, helping to remove friction points and manage overall customer satisfaction.
  • Work with customers, marketing and other stakeholders in developing effective case studies, onboarding resources, insight reports, publications and other artefacts.
  • Facilitate consultation and workshop sessions, including webinars, user-groups and coordination with technical experts as needed.
  • Analyse and develop regular reports and insights, to enable identification of target customers for tailoring plans and initiatives that drives solution adoption.
  • Manage renewals of assigned accounts; and perform cross-sell and up-sell opportunities.
  • Retain and grow the lifetime value of customers.
  • Meet quantitative revenue goals (renewals and expansions) and customer satisfaction goals.
  • Identify strategic and business growth opportunities.
  • Build brand awareness and loyalty in customers and defend against competition.

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape Plc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Manager – Subaru Penrith Part of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career Growth Join one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Experience Manager – Subaru PenrithPart of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career GrowthJoin one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a global...

  • Customer Experience Manager

    18 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

    Job OverviewWe are seeking a seasoned and proactive professional to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships.This role is crucial in ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products.As a key member of our team, you will play a...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cars24 Full time

    Customer Experience Manager – Cars24 (Villawood, NSW) OTE $90 K–$120 K | Exceptional Benefits and Annual Bonus | Career Growth in Australia's #1 Online Car Dealership About Us Cars24 is Australia's largest online used car retailer — and we're redefining the car-buying experience.From search to sale, financing to delivery, we make it seamless, digital,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape Plc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Our Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands.Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Cars24 Full time

    Customer Experience Manager – Cars24 (Villawood, NSW)OTE $90K–$120K | Exceptional Benefits and Annual Bonus | Career Growth in Australia's #1 Online Car DealershipAbout UsCars24 is Australia's largest online used car retailer — and we're redefining the car-buying experience. From search to sale, financing to delivery, we make it seamless, digital, and...

  • Customer Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Cars24 Full time $90,000 - $120,000

    Customer Experience Manager – Cars24 (Villawood, NSW) OTE $90K–$120K | Exceptional Benefits and Annual Bonus | Career Growth in Australia's #1 Online Car Dealership About UsCars24 is Australia's largest online used car retailer — and we're redefining the car-buying experience. From search to sale, financing to delivery, we make it seamless, digital,...