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Technical IT Specialist

2 weeks ago

Adelaide, South Australia beBeeRemoteSupport Full time $75,000 - $93,000
Job Opportunity

We are seeking skilled professionals to join our team as Remote Desktop Support Specialists. This is an exciting opportunity to grow your technical skills and work with the latest technologies.

Key Responsibilities:

  • Provide remote desktop support to end users using remote access tools
  • Deliver high-quality IT support to resolve incidents and fulfill service requests
  • Prioritize and manage new support tickets and existing work orders efficiently
  • Accurately document service details, time logs, and job notes in the ticketing system
  • Meet service level agreements (SLAs) and task-specific timeframes

Requirements:

  • Proven Level 1/2 IT support experience, preferably within a Managed Services Provider (MSP) or enterprise setting
  • Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite, and remote troubleshooting tools
  • Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN)
  • Experience with endpoint management tools like Microsoft Intune and SCCM
  • Familiarity with IT Service Management platforms and principles, especially Incident and Service Request Management

Benefits of this role:

This role offers an excellent opportunity to develop your technical expertise, work with cutting-edge technologies, and contribute to delivering exceptional IT services.