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Administrative Support Officer
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Administrative Support Specialist
2 months ago
About JB Hi-Fi
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs). Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.
Our Values
- We have a supportive, transparent and inclusive team
- JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
- We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs
- We offer generous team member discounts across The Good Guys and JB Hi-Fi
- You will have exposure to ongoing training & development opportunities from day one
- We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group
The Role
Your role as the Administrative Support Specialist will be to provide consistent delivery of administrative activities in support of the Home Delivery Centre (HDC) effectiveness and delivering the needs to the customer.
Key Responsibilities
- Contribute to the maintenance and distribution of nominated processes and systems, including inbound supplier book-ins, purchase order management, store replenishment coordination and customer collections
- Coordinate the effective and efficient processing of customer deliveries, customer orders and store replenishment
- Work collaboratively as part of a team and with stores to deliver an exceptional and consistent customer experience in line with required procedures and effectively resolve customer complaints and queries as required
- Accurate processing of online and commercial solutions orders, ensuring delivery in line with defined timeframes
- Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities
About You
Your customer focus and positive attitude coupled with your drive for results and collaborative approach will hold you in good stead. Your will also possess the following:
- Efficiency in Microsoft applications
- Experience in a high-volume warehousing environment (ideally in the retail, Consumer Electronics or 3PL sector)
