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Automotive Customer Experience Specialist

3 weeks ago


Toowoomba, Queensland, Australia beBeeCustomeroriented Full time $60,000 - $80,000

Are you passionate about delivering exceptional customer experiences in the automotive industry? We are seeking a skilled Service Advisor to join our service teams working with renowned brands. As a Service Advisor, you will act as the main contact between the dealership and customers, responsible for the repair and maintenance of their vehicles.

The ideal candidate will possess a professional approach, passion, and positive attitude that provides an exceptional experience for our customers. Reporting directly to the Service Manager, this will be a fast-paced and dynamic position with opportunities for growth and development.

Responsibilities
  • Deliver exceptional customer service by building rapport with internal and external customers
  • Manage time efficiently to meet service deadlines and prioritize important tasks
  • Communicate effectively with customers to keep them informed about the progress and servicing of their vehicle
  • Stay knowledgeable and up-to-date to provide on-the-spot advice and accurate pricing to customers
  • Resolve complaints and escalate issues to the Service Manager as needed
Requirements

Previous Service Advising experience is highly desirable, but any customer service experience will be considered. The successful applicant will demonstrate a strong work ethic, excellent communication skills, and a passion for the automotive industry.

Benefits
  • Competitive remuneration package with uncapped earning potential
  • Support from an experienced team and dedicated Manager
  • Access to ongoing professional development and career progression within a leading organisation
  • Discounted health insurance and employee purchasing policy for finance, insurance, and vehicles
  • Employee Assistance Program - coaching

If you believe you possess the skills and experience required for this role and have a passion for the automotive industry, please provide a cover letter and resume outlining relevant experience.