Service Provider Team Manager

3 days ago


Newcastle, New South Wales, Australia The NRMA Full time

The NRMA is committed to creating a respectful and inclusive workplace where everyone feels valued and supported.

Job Overview

This is a fantastic opportunity to lead a team of service providers across the Sydney Metropolitan area to deliver high-quality services to our members. You will also play a key role in strengthening our organisational brand through your leadership and management expertise.

You will be responsible for leading a team of 20-40 FTE service providers, including recruiting, retaining, developing and rewarding them. You will also manage performance or behavioural issues using coaching, counselling and performance management techniques.

Key Skills and Qualifications:

  • Proven experience in managing service delivery operations within various industries
  • Demonstrated experience in managing diverse, field-based teams especially through change and providing effective performance feedback
  • Highly developed capability in building and motivating teams and exceptional communication skills
  • Negotiation, handling crucial conversations and facilitating resolution skills
  • Proven experience of business acumen and front-line implementation of strategic plans
  • Ability to foster stakeholder engagement and relationship development
  • Valid NSW Driver's License for regular local travel

Benefits:

  • Complimentary myNRMA membership with discounts on car, travel, fuel, groceries, movie tickets, fashion, attractions, restaurants and more
  • Employee referral program with potential payment of up to $2,000
  • Opportunity to work with a high-performing team and make a real difference


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