Crisis Resolution Manager

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $95,000
Dynamic Crisis Management Specialist

As a frontline member of an emergency response team, you will be the primary point of contact for customers experiencing faults or crises. Your exceptional communication skills and ability to remain calm under pressure will ensure timely and effective resolutions.

Key Responsibilities:
  • Capture and record call-related information with precision and accuracy.
  • Process updates and further information regarding event status in a timely manner.
  • Manage customer inquiries, including inbound safety and welfare monitoring service calls, emergencies, non-emergencies, and fault calls.
  • Dispatch service orders within regulatory and contractual timeframes.
Essential Requirements:
  • Ability to work rotating shifts, including 8-hour periods from 6am to midnight, Monday to Sunday.
  • Self-motivation, flexibility, and proactive problem-solving skills are essential for success in this role.
  • Strong written and verbal communication skills, with the ability to obtain and relay information correctly.
  • High competency working with computers across multiple CRM applications and Microsoft suite products simultaneously.

  • Crisis Resolution Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $30,000 - $60,000

    Emergency Support Representative Job DescriptionThis role requires exceptional critical thinking skills and the ability to manage high-pressure situations effectively. The Emergency Support Representative will be responsible for ensuring the overall success of the homestay program by de-escalating conflicts, working independently, and collecting detailed...

  • Strategic Crisis Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCrisisManager Full time $120,000 - $200,000

    Build Australia's future with a career in crisis management.Job Overview:Develop and implement strategies for managing critical infrastructure environments.Collaborate with teams to enhance organisation-wide crisis response capabilities.Support responses to strategic and operational disruptive events.As Crisis Manager, you will work closely with the team to...

  • Operations Professional

    3 weeks ago

    Melbourne, Victoria, Australia Crisis Shield Full time

    Established in 2010, Crisis Shield provides specialist advice, planning, and training in crisis management, emergency management, strategic communications, and media management.With over 50 years of experience managing crises, we walk beside our clients on the journey to crisis preparedness, ensuring they can respond and prosper during challenging times.Our...

  • Crisis Management Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeDisruption Full time $150,000 - $187,500

    As a seasoned crisis and emergency management professional, you will have the opportunity to shape Australia's future by leading our response to disruptive events.About the Role:Support our crisis and emergency response efforts by designing and delivering training, testing, and exercises for senior leadership and business unitsThe ideal candidate has...

  • Strategic Crisis Resolutions Lead

    3 days ago

    Melbourne, Victoria, Australia beBeeEscalation Full time $100,000 - $150,000

    We are seeking a results-driven professional to fill the role of Critical Escalation Manager. As a key member of our customer success team, you will be responsible for managing critical customer situations and guiding teams through complex and high-pressure situations.About the RoleThis is an exciting opportunity to lead resolution of critical customer...

  • Operations Professional

    3 weeks ago

    Melbourne, Victoria, Australia Crisis Shield Full time

    Established in 2010, Crisis Shield provides specialist advice, planning, and training in crisis management, emergency management, strategic communications, and media management. With over 50 years of experience managing crises, we walk beside our clients on the journey to crisis preparedness, ensuring they can respond and prosper during challenging times....

  • Operations Professional

    3 weeks ago

    Melbourne, Victoria, Australia Crisis Shield Full time

    Established in 2010, Crisis Shield provides specialist advice, planning, and training in crisis management, emergency management, strategic communications, and media management. With over 50 years of experience managing crises, we walk beside our clients on the journey to crisis preparedness, ensuring they can respond and prosper during challenging times....

  • Crisis Management Specialist

    8 hours ago

    Melbourne, Victoria, Australia beBeeManagement Full time $140,000 - $160,000

    Job Title: Crisis Management SpecialistThis role involves directly supporting the organisation's crisis and emergency response to major disruptive events.Responsibilities include designing and delivering training, testing, exercises, and debriefs to prepare senior leadership and business units for major disruptions.The ideal candidate will have extensive...

  • Project Manager – Crisis

    1 day ago

    Melbourne, Victoria, Australia Salt Full time

    Project Manager – Crisis & Risk Software ImplementationProject Manager – Crisis & Risk Software Implementation3 days ago Be among the first 25 applicantsSenior Principal Tech Recruiter - Project Services @ SaltProject Manager – Crisis & Risk Software ImplementationWe are seeking an experienced Project Manager to lead the delivery of a critical crisis...

  • Project Manager – Crisis

    22 hours ago

    Melbourne, Victoria, Australia Salt Full time

    Project Manager – Crisis & Risk Software ImplementationProject Manager – Crisis & Risk Software Implementation3 days ago Be among the first 25 applicantsSenior Principal Tech Recruiter - Project Services @ SaltProject Manager – Crisis & Risk Software ImplementationWe are seeking an experienced Project Manager to lead the delivery of a critical crisis...