Insurance Investigator

24 hours ago

Brisbane, Queensland, Australia beBeeInvestigator Full time $80,000 - $110,000
Insurance Investigator Role

Cover-More Group is a leading provider of insurance services, helping people travel safely across the globe. We are committed to delivering exceptional service and are seeking an experienced Investigations Officer to fill this position.

Main Responsibilities:
  • Provide professional advice and assistance to internal stakeholders regarding suspected unusual or suspicious claims, activity or trends.
  • Review claims referred to the Investigations team to determine whether further investigation is warranted.
  • Conduct thorough investigations including desktop research, using open source information and conducting telephone interviews.
  • Refer and manage external investigation referrals ensuring appropriate outcomes and minimizing costs.
  • Deliver exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLAs.
Required Skills and Qualifications:
  • A minimum of 2 years' experience in investigations.
  • Experience interviewing persons suspected of suspicious activity and/or victims of crime.
  • Experience in the general insurance environment. Travel insurance specific experience is desirable.
  • Demonstrated knowledge and application of insurance investigation practices and evidence collection.
  • Excellent attention to detail, planning and strong administration skills.
Why Choose Us?

We value optimism, caring, togetherness, reliability and determination. Our global team of over 1500 employees shares a mission to look after travellers at every step of their journey. We offer flexible work arrangements, career growth opportunities, and a comprehensive benefits package.

Key Requirements:
  • We're looking for someone with strong analytical and problem-solving skills.
  • Able to work independently and as part of a team.
  • Effective communication and interpersonal skills.
  • Able to meet deadlines and handle multiple priorities.
  • Professional certifications or relevant training are highly regarded.

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