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Key Account Manager

2 months ago

Newcastle, New South Wales, Australia Suncorp Group Full time
{"title": "Key Account Manager", "description": "Job Summary

We are seeking an experienced Key Account Manager to join our team at Suncorp Group. As a Key Account Manager, you will be responsible for the retention and profitable growth of key accounts on a national basis.

Key Responsibilities
  • Develop and maintain relationships with intermediaries, end clients, and internal stakeholders.
  • Leverage existing broker and end customer relationships to provide a complete solution to their insurance needs.
  • Ensure consistent execution and delivery of service to our intermediaries and end clients across the GIO workers compensation offering.
  • Manage and support strategic relationships with allocated key end clients and associated intermediaries.
  • Retention of key accounts across workers compensation product lines, including support in renewal process where required.
  • Support new business in Workers Compensation in line with our growth targets.
  • Implement strategies aimed at growing our participation on other lines through existing key client relationships.
  • Analyse our customer base and provide feedback on performance and opportunities.
Requirements
  • Minimum 5 years' experience in the Workers Compensation industry.
  • Proven capabilities in managing relationships with end clients and intermediaries.
  • Strong customer service background.
  • Proficient understanding of workers compensation claims and profitability.
  • Proven capability to achieve operational and strategic deliverables in a complex environment with shifting priorities.
About Us

Suncorp Group is a leading insurance and corporate services company. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

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