Quality Assurance Specialist

18 hours ago

Australia beBeeQuality Full time $80,000 - $100,000
Job Overview

This role is crucial in ensuring the efficient deployment of quality systems and certification processes.

The Quality Assurance Specialist plays a vital part in overseeing quality/administrative support team, focusing on planning, project delivery, and issuance of Transaction Certificates and logo approvals.

Key Responsibilities:
  • Collaborate with operational and technical teams to ensure optimal quality outcomes.
  • Monitor and facilitate issuance of Scope Certificates and Transaction Certificates for various sustainable certification schemes in a timely manner through ICU, CUSI, and CIS.
  • Develop, implement, and maintain processes and systems to ensure:
    • Implementation of new or updated documents internally and externally.
    • Review marketing and information, client relations, and filing offers.
    • Checking returned offers, client file, sending criteria and invoice to client, scheduling first assessments.
    • Monitoring audit planning and manage execution and related tasks.
    • Monitoring assessments and non-conformities, filing documentation.
    • Checking assessment documentation, drafting, signing, and sending report, filing report.
    • Checking report, certification decision, certification mark, signing and sending certificate, filing certificate.
    • Management of execution of post-certification: scheduling of assessments, assigning audits to be carried out, invoice, decision to suspend or withdraw certification, written information for reduction, suspension, or withdrawal of certificate, updating List of Certificates and Clients, traceability actions, filing documentation.
    • Making certification decisions.
    • Assistance with handling claims and appeals.
    • Monitoring (Senior) assessors.
    • Training team members to required standards, identifies and proposes need for training of assessors.
    • Registration, investigation, handling, and follow-up of complaints:
      • Registration, selection, implementation, and follow-up of improvements.
      • Filing Improvement Form.
    • Ensure all enquiries are handled in a timely manner and provide excellent customer service.
    • Monitor and ensure uniformity in quality of services.
    • Facilitates and leads continuous improvement initiatives.
    • Updates and issues controlled documents and service specifications to ensure current standards and program requirements are applied.
    • Work closely with local and overseas colleagues.

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