Senior Customer Strategist

3 weeks ago


Camberwell, Victoria, Australia coles Full time

We're seeking a talented Senior Customer Strategist to join our Coles 360 team. As a key member of our retail media business, you'll play a crucial role in connecting shoppers with the brands they know and love.

About the Team

Coles 360 is the retail media business of Coles, driving growth and innovation in the industry. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our clients.

About the Role

This is an exciting opportunity to lead a team of consultative measurement experts, developing client service models and stakeholder engagement strategies. You'll work closely with our Head of Data Intelligence and Measurement to drive business growth and establish retail media best practices.

Key Responsibilities
  • Manage complex advertiser relationships and develop measurement solutions
  • Apply analytical techniques to support advertiser growth and establish retail media best practices
  • Build and maintain alignment with category partnerships team to ensure measurement solutions are delivered
About You

We're looking for a seasoned professional with a minimum of 6+ years' experience in customer analytics, measurement, consultancy, media/marketing strategy, or consumer behaviour. You'll have a strong track record of leadership and trust building with senior clients, as well as experience building and managing small teams.

Desirable skills include R, SQL, and Python programming languages.


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