Service Delivery Expert
4 days ago
Overview
Norwest Recruitment is a leading recruitment agency that prides itself on making its staff feel like part of the family. We are seeking an exceptional customer service professional to join our team as a Service Delivery Expert.
Job Summary
This is a full-time role based in Eastern Creek, offering a competitive salary of $63,000 + superannuation. As a Service Delivery Expert, you will be responsible for handling inbound customer enquiries via phone and email, managing a busy inbox, and supporting other states across Australia.
About You
To succeed in this role, you will need to have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You should be committed to delivering excellent customer service and be eager to learn and take on new challenges.
Key Responsibilities
- Handle customer enquiries via phone and email, providing solutions to spare parts, pricing, and warranty-related issues.
- Manage a busy inbox, processing sales orders, credits, and general enquiries while working closely with the Supply Chain team.
- Cover social media enquiries and promotions, ensuring timely responses and accurate information.
- Support and collaborate with other states across Australia, fostering a seamless customer experience.
What We Offer
- A dynamic and supportive work environment, promoting growth and development.
- Ongoing training and support to enhance your skills and knowledge.
- The opportunity to work with a tight-knit team, sharing ideas and expertise.
- A comprehensive compensation package, including a salary of $63,000 + superannuation.
How to Apply
If you are a motivated and customer-focused individual looking to take your career to the next level, please submit your resume for consideration.
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