ESET Cybersecurity Specialist
4 days ago
We are looking for a dedicated and highly motivated Tech Support Specialist to join our team at ESET Australia. As a key member of our team, you will actively support the ESET security products via reseller channel and work as a technical advisor and product advocate.
ResponsibilitiesYou will develop long-term relationships with resellers and clients through managing and interpreting their requirements. You will also provide technical assistance and product education, and after-sales support and services to the reseller level, consumer, or business customers over the phone/email/ticketing system/online chat.
Key Skills and Qualifications
- Minimum 2 years Technical experience in Australia
- Experience and familiarity of antivirus and internet security products, including DLP, MDR and encryption products.
- Technical knowledge of ESET Product
- Knowledge of Linux and Virtualization.
- Proficiency in troubleshooting Windows, macOS, and mobile device platforms.
- Familiarity with remote desktop tools, ticketing systems, and customer relationship management (CRM) software.
- Qualifications in Cyber security, systems engineering, computer networking.
About ESET Australia
- We are committed to staying ahead of known and emerging cyber threats.
- We provide cutting-edge cybersecurity solutions to prevent attacks before they happen.
- We are passionate about creating a respectful environment where everyone feels valued and respected.
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