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Technical Expert for ESET Security Solutions

2 weeks ago

Sydney, New South Wales, Australia ESET Australia Full time

This role at ESET Australia involves actively supporting the ESET security products via reseller channel and working as a technical advisor and product advocate. The successful candidate will establish and maintain relationships throughout the reseller channel sales cycle as well as maintain and support high partner satisfaction ratings that meet company standards.

Job Requirements

We are looking for a skilled professional with minimum 2 years Technical experience in Australia. The ideal candidate will have experience and familiarity of antivirus and internet security products, including DLP, MDR and encryption products, along with technical knowledge of ESET Product.

Responsibilities

  • Developing long-term relationships with resellers and clients through managing and interpreting their requirements.
  • Providing technical assistance and product education, and after-sales support and services to the reseller level, consumer, or business customers over the phone/email/ticketing system/online chat.
  • Able to respond to functional and technical elements of RFIs (request for information).
  • Representing the product to partners/customers.
  • Provide technical ownership for the clients assigned to you.
  • Undertake incident and problem management.
  • Take on project work dependent on your skillset.
  • Assisting the sales team with product delivery and quality assurance.
  • Assisting resellers with problem-solving, system testing.
  • Act as an escalation point for the sales team and technical sales procedural queries.
  • Conducting remote support sessions
  • Present or conduct Product demonstrations, for customers or to the ESET Australia team, when required.

Requirements

  • Experience and familiarity of antivirus and internet security products, including DLP, MDR and encryption products.
  • Technical knowledge of ESET Product
  • Knowledge of Linux and Virtualization.
  • Proficiency in troubleshooting Windows, macOS, and mobile device platforms.
  • Familiarity with remote desktop tools, ticketing systems, and customer relationship management (CRM) software.
  • Qualifications in Cyber security, systems engineering, computer networking.

About ESET Australia

  • ESET provides cutting-edge cybersecurity solutions to prevent attacks before they happen.
  • By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyber threats.
  • We are committed to world-class scientific research and powerful threat intelligence.