Product Strategy Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTechnologist Full time $120,000 - $140,000

Job Title: Product Strategy Specialist

The role of a Product Strategy Specialist is to drive the end-to-end resolution of complex, high-visibility global customer issues.

Key Responsibilities:

  • Lead the delivery of ITOM projects for global customers, ensuring issues are resolved promptly and satisfaction remains high.
  • Develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.
  • Work with senior team members to resolve customer issues that cannot be addressed through standard support channels.
  • Share feedback and insights from customer experiences with internal product and engineering teams to help improve features and usability.
  • Support the design and implementation of ITOM solutions, considering opportunities for adjacent product adoption.
  • Configure workflows, applications, and user interfaces as part of ITOM deployments, following best practices and documented guidance.
  • Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics.
  • Help create deliverables and documentation to support internal stakeholders and enhance customer engagement.
  • Cross-functional Teamwork:
    • Work closely with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
Required Skills and Qualifications:

We are looking for a candidate with strong technical understanding and experience in one or more of the following areas:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Seven years of experience implementing 2 or more ServiceNow ITOM products.
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration.
  • Enterprise architecture domains.
  • Scripting with powershell, perl, wmi, ssh, python, javascript.
  • Exceptional communication and presentation skills to include technical and business concepts.
Benefits:

As a Product Strategy Specialist, you will have the opportunity to work on challenging projects, collaborate with cross-functional teams, and contribute to the growth and success of our organization.

Our company values diversity, equity, and inclusion and is committed to creating a workplace where everyone feels valued and respected.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

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