Case Resolution Officer

2 days ago


Perth, Western Australia Edith Cowan University Full time

About Us

Edith Cowan University (ECU) is a diverse and inclusive workplace reflecting the differences in society. We are committed to promoting student wellbeing and providing a safe and supportive learning environment for all students.

Job Summary

We are seeking a highly motivated and compassionate individual to join our team as a Case Resolution Officer. In this role, you will be responsible for supporting students with complex needs and resolving complex student incidents that impact the wider university community.

Purpose of the Role

The purpose of this position is to provide expert advice, coordination, and resolution of complex student incidents. These include incidents dealt with under Fitness to Study Policies and Procedures, Complaints, Reports of Sexual Assault/Sexual Harassment, student deaths, and global or individual incidents that impact the wellbeing of our students.

Key Responsibilities

  • Provide expert advice and support to students with complex needs
  • Coordinate and resolve complex student incidents
  • Work with students to develop strategies to achieve their academic and personal goals
  • Collaborate with university staff to promote student wellbeing

Requirements

  • A degree in a relevant field
  • Experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment


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