Industrial Solutions Specialist
2 weeks ago
Intralox, a leading provider of innovative conveyor solutions, is seeking an experienced Technical Support Engineer for its Asia Pacific region. This exciting role offers the opportunity to work in a dynamic environment, providing technical expertise and support to customers across various industries.
Job DescriptionThe successful candidate will be responsible for delivering first-line technical support, both remotely and on-site, to customers and internal stakeholders. This will involve:
- Making industry-specific product recommendations based on customer needs and requirements;
- Conducting technical evaluations of conveyor systems to identify areas for improvement;
- Providing remote troubleshooting and resolution services to minimize downtime and ensure customer satisfaction;
- Developing and presenting technical presentations via webcast or other remote technology platforms;
- Analyzing conveyor design and making recommendations for optimization;
- Providing technical training to colleagues to enhance their knowledge and skills;
- Researching and locating technical data to support customer inquiries;
- Creating Bills of Materials for projects to ensure accurate documentation;
To be successful in this role, you will need to possess the following qualifications and experience:
- Native or near-native English language proficiency; additional language skills in Southeast Asia are advantageous;
- A college or university degree in a technical field, preferably Mechanical Engineering;
- A minimum of 2 years' experience in industrial sales, support, or equipment specification roles;
- Strong mechanical aptitude and ability to conceptualize and articulate complex mechanical concepts;
- Excellent logical thinking and problem-solving skills;
- Superb communication and interpersonal skills;
- Proficiency in MS Office applications and 2D/3D CAD software;
- Ability to manage multiple projects and issues simultaneously;
- A service-minded, team-player attitude with a strong sense of ownership and accountability.
Intralox is a global leader in conveyor solutions, committed to delivering innovative and sustainable products that meet the evolving needs of its customers. With a strong presence in the Asia Pacific region, Intralox offers a dynamic and challenging work environment that encourages professional growth and development.
This role is based in Melbourne and reports directly to the Asia Pacific TSG Manager. The estimated salary for this position is around $80,000 - $110,000 per annum, depending on experience and qualifications.
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