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Front Desk Coordinator
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The Physical Therapy Department relies heavily on the coordination and organizational skills of its Front Desk Coordinators.
- Key Responsibilities:
- Ensure timely responses to incoming calls and direct callers to relevant personnel or departments as needed.
- Maintain accurate patient information records, ensuring seamless data transfer between teams.
- Promote a well-organized filing system, guaranteeing quick access to necessary documents.
- Craft efficient workflows for patient registration, scheduling, and insurance verification processes.
- Verify patient insurance benefits and process authorization requests in a timely manner.
- Coordinate appointment schedules effectively and confirm them with patients to minimize no-shows.
- Foster open communication with the Department Manager regarding scheduling issues, fostering collaboration.
- Handle cash, checks, and credit card payments while preparing receipts for patients.
- Distribute mail to clinical staff and process medical record release requests promptly.
Requirements:
- A high school diploma or equivalent is required.
- Exceptional oral and written communication skills are crucial for success in this role.
- Proficiency in MS Office (Word, Excel, and Access) and other computer software applications is essential.
- Three years of relevant office experience, preferably in a healthcare setting, are preferred.
