Client Operations Analyst
4 weeks ago
We are seeking a highly skilled Client Operations Analyst to join our team at Iress. As a Client Operations Analyst, you will play a critical role in ensuring the delivery of high-quality superannuation services to our clients.
Key Responsibilities- Monitor and maintain automated processes to ensure legislative compliance and quality control.
- Analyse and investigate exceptions to deliver business outcomes within quality, SLA, and legislative objectives.
- Provide assessment of service performance and assist in the compilation of regular reports on the status and adherence to relevant service level agreements.
- Support Senior Operations Analyst in managing relationships and services with clients.
- Actively manage professional relationships with clients at all levels, including their call centres.
- Previous experience as an Operations Analyst (or similar role) within the Superannuation industry or Financial Planning industry.
- Formal superannuation qualifications (or the undertaking to complete RG-146 within 12 months of appointment).
- Practical experience with superannuation technology systems. Experience with Acurity and Open Text products will be highly regarded.
- A general understanding of the software development life cycle (SDLC).
- Demonstrate genuine customer services skills.
- Knowledge of the majority of processes associated with superannuation administration.
- Demonstrate a willingness and potential to learn and a proven ability to accurately follow procedures.
- 8 additional paid days per year to extend your weekends.
- Hybrid working.
- Generous cash bonus for every successful referral.
- Starting school leave - 8.5 days of leave to assist your children with the transition to school.
- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
- 3 days' paid leave per year to participate in charity initiatives.
- Discounted health insurance premiums.
- Access to learning and development programs through Udemy.
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Brisbane, Queensland, Australia Iress Full timeJob Title: Client Operations AnalystWe are seeking a highly skilled Client Operations Analyst to join our team at Iress. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our automated superannuation administration platform.Key Responsibilities:Process Monitoring: Monitor automated processes and analyze...
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Client Operations Specialist
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Brisbane, Queensland, Australia Iress Full timeAbout the RoleWe are seeking a highly skilled Client Operations Specialist to join our team at Iress. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our superannuation administration services.Key ResponsibilitiesMonitor and analyze automated processes to ensure compliance with quality control...
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Client Operations Specialist
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Brisbane, Queensland, Australia Iress Full timeAbout the RoleWe are seeking a highly skilled Client Operations Analyst to join our team at Iress. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our superannuation administration services.Key ResponsibilitiesMonitor and maintain automated processes to ensure compliance with legislative requirements...
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Brisbane, Queensland, Australia Iress Full timeAbout the RoleWe are seeking a highly skilled Client Operations Analyst to join our team at Iress. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our superannuation administration services.Key ResponsibilitiesMonitor and maintain automated processes to ensure legislative compliance and quality...
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