Cloud Services Delivery Professional

7 days ago

Sydney, New South Wales, Australia beBeeClientManagement Full time $140,000 - $180,000
About the Role

We are seeking a highly skilled and experienced Client Delivery Manager to join our team. In this role, you will serve as the primary point of contact for SAP Cloud Customers, driving end-to-end customer engagement from signature onwards.

The successful candidate will be responsible for maintaining customer satisfaction through issue mitigation and escalation management, building strong relationships with key customer stakeholders, and helping customers maximize the value of their partnership with SAP.

Key Responsibilities
  • Client Leadership: Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
  • End-to-end ownership for delivery of service: Demonstrate accountability as the single orchestrator for End2End delivery.
  • Profitability Management: Proactive account cost management.
  • Contract Adherence: Understand the customer's business, ECS Technical and contractual aspects of services being delivered.
  • Compliance & Risk Management: Proactive management of Operational security risk.
  • Continuous Improvement and Communication: Create a culture of pro-active problem management.
Requirements
  • Education: Minimum bachelor's degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
  • Understanding of SAP's cloud business, cloud and hybrid infrastructure and cloud operation processes.
  • Excellent presentation and communication skills.
  • High competency in multi-tasking and ability to manage multiple engagements in parallel.
  • Pro-active, problem-solving,

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