Professional Support Services Manager

7 days ago


Melbourne, Victoria, Australia RMIT University Full time

Job Responsibilities:

The Professional Support Services Manager will oversee the Tier 1 specialised HR/People skilled resolver group and handle daily operations, escalation of complex inquiries, and promote cross-functional collaboration to improve service delivery. Key responsibilities include providing HR advice across all customer contact channels, conducting research, and identifying root causes.

You will be responsible for managing quality control and collaborating with other team leads to maintain a consistent standard of service delivery. This role requires a strong customer-centric mindset, excellent interpersonal and communication skills, and the ability to deliver high-level customer service in a multi-channelled environment.

The successful candidate will also have experience with service management software, such as ServiceNow, Web Chat, ADP Payroll, and/or Workday.



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