Trainee Case Officer
2 weeks ago
About this role:
This is an exciting opportunity to join our team as a Trainee Case Manager. You will be working in a customer-facing role, assisting injured workers and their employers navigate the claims process.
As a Trainee Case Manager, you will work closely with experienced professionals to develop your skills and knowledge in case management, workers' compensation law, and return to work planning.
We are looking for individuals with excellent communication skills, strong interpersonal skills, and the ability to handle high volumes of phone-based customer enquiries.
You will provide needs-based services to people with work-related injuries, ensuring they receive entitlements and supporting them throughout their recovery.
The training program includes 4 weeks of theoretical and practical training in workers' compensation case management, covering topics such as claim lifecycle, medical treatment types, payment of medical expenses, weekly compensation entitlements, and return to work obligations.
In addition to the initial training, further development opportunities will be provided to expand your knowledge of workplace injury management, dispute resolution, and workers' compensation law.
To succeed in this role, you will need to have a customer-focused approach, strong analytical skills, and the ability to manage competing priorities.
Join us on this rewarding journey and help make a difference in the lives of injured workers.
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