Customer Service Manager

3 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time
About Rentokil Initial

Rentokil Initial is a leading global company with a presence in 66 countries, employing over 36,000 colleagues. We offer a wide range of learning and development programs to enhance skills and provide opportunities for advancement.

About the Role

This is a dynamic and ever-evolving environment where you will lead and empower a team to deliver exceptional customer service. As the Customer Service Manager, you will be responsible for supervising, leading, and developing the team to achieve consistent "wow" experiences for our clients.

The ideal candidate will possess a strong customer-centric mindset, excellent communication skills, and the ability to build strong relationships with internal and external stakeholders. They will be expected to analyze customer service data, identify areas for improvement, and develop strategies to enhance customer satisfaction.

The key responsibilities for this position include:

  • Ensuring the construction and delivery of individual and team KPIs
  • Managing the planning team effectively to deliver a customer-focused approach in central planning
  • Analyzing customer service data to ensure exceptional customer service levels are maintained
  • Identifying and delivering training needs, including cross-skilling for team efficiency and consistent service delivery
  • Overseeing all customer feedback, ensuring appropriate and timely responses
  • Supporting and encouraging a culture of continuous improvement within the team

The successful candidate will have previous experience managing a team, a background in managing a customer service/planning team, and proven success managing a team's customer service metrics. They will also possess exceptional written and verbal communication skills, advanced skills in accounts payable and receivable, and the ability to problem solve in a fast-paced, highly pressurized environment.

As part of the recruitment process, you will be required to complete pre-employment medical, police, and reference checks.



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