Restaurant Operations Manager

3 weeks ago

South Brisbane, Queensland, Australia Nando's Full time
Nando's Restaurant Management Team

As a key member of our restaurant management team, this is an exciting opportunity to join a dynamic and fast-paced environment where you will be responsible for ensuring the smooth operation of our restaurants.

Key Responsibilities:

  • Coach, mentor, and develop your team to achieve high standards of customer service, food quality, and restaurant cleanliness.
  • Manage and motivate your team to meet sales targets and achieve business objectives.
  • Lead by example, demonstrating a passion for customer service, quality, and team development.
  • Develop and implement effective operational processes to drive business growth and improve customer satisfaction.
  • Maintain a culture of pride, passion, courage, integrity, and family within your restaurant team.

What We Offer:

  • A competitive salary and bonus package.
  • Free Nando's meals when working, plus discounts for family and friends.
  • A Fun Budget for team nights out and activities.
  • Engagement events for state and national management teams.
  • Access to nutrition advice, exercise support, financial, and psychological counseling.
  • Paid parental leave for primary and secondary carers.
  • A referral bonus for successful manager referrals.

About You:

  • An experienced shift leader or someone with management experience in casual dining or similar.
  • A bucket-load of passion to inspire, motivate, and engage your team.
  • Excellent communication skills.
  • A people-focused individual who loves to coach, mentor, and develop Team Members from all walks of life.
  • A passion for running restaurants brilliantly - serving up high-quality food and making every customer feel welcome.
  • A Leader-By-Example who lives Nando's core values in their day-to-day life.
  • A problem-solver who can think outside the box to find solutions that deliver great results for restaurants, customers, and team members.

As a leader in our restaurants, it is an inherent requirement of the role to work with all ingredients on the Nando's menu, to obtain and hold appropriate certifications, such as liquor accreditation, First Aid, CPR, and manager accreditation, subject to applicable local legislation.

We check ourselves against these five values every day: Pride, Passion, Courage, Integrity, and Family.

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