Support Coordinator
2 weeks ago
About the Role
We are seeking a highly skilled and compassionate Support Coordinator to join our team at Sonder. As a Support Coordinator, you will be the first point of contact for our members who need help, providing support and guidance in a wide range of situations.
Our ideal candidate will have experience working in a complex, high-pressure environment, and will be able to communicate effectively with our members via instant message and phone. You will work closely with our team of nurses and psychologists to provide accurate case notes and escalate cases as needed.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about delivering exceptional support and care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Coordinate emergency and non-emergency requests under the guidance of our Shift Supervisor
- Work with our team of nurses and psychologists to provide accurate case notes and escalate cases as needed
- Liaise with external stakeholders to ensure the best outcome for our members
- Provide input into operational processes and functionality
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A dog-friendly office and free coffee Tuesdays
- Volunteer leave and a team social fund
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