Operational Support Specialist

2 months ago


Saint Ives, New South Wales, Australia Tabcorp Full time

About the Role

We are seeking an experienced Operational Support Specialist to join our team at Tabcorp. As an Operational Support Specialist, you will be responsible for providing technical support and ensuring the high availability of our Core Media and Broadcasting applications, systems, and software.

Key Responsibilities

  • Manage escalated tickets and investigate root cause of issues across all our applications.
  • Work with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base.
  • Collaborate with stakeholders to identify and prioritize technical requirements.
  • Provide technical guidance and support to internal teams.

Requirements

  • Proven experience in an Application Support role within a large complex company.
  • Experience troubleshooting Windows, AD, and Linux OS related issues.
  • Demonstrated strong analytical and complex problem-solving skills.
  • Strong interpersonal, negotiation, and influencing skills.
  • Excellent verbal and written communication skills.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • A commitment to diversity and inclusion.

About Us

Tabcorp is Australia's leading gambling entertainment company. Our team is diverse and passionate about delivering exceptional customer experiences. We are committed to creating an inclusive workplace where all our people feel valued and have a sense of belonging.



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