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About Apprenticeship Central
Apprenticeship Central is a leading provider of innovative software solutions for incident and emergency management. As a business, we strive to deliver exceptional products and services to our clients, meeting the legislative requirements of disaster management with user-friendly, well-supported, and adaptable solutions.
Position Summary:
As a Receptionist Trainee at Apprenticeship Central, you will be the first point of contact for our clients, visitors, and employees. You will play a crucial role in creating a positive first impression and providing outstanding customer service. Your responsibilities will include managing the reception area, handling incoming inquiries, and supporting administrative tasks.
Duties and Responsibilities:
- Front Desk Management:
- Greet and welcome visitors with a friendly and professional demeanor.
- Manage the reception area, ensuring it is clean and organized.
- Phone Management:
- Answer and direct incoming inquiries to the appropriate staff members.
- Take accurate messages and deliver them promptly.
- Visitor Assistance:
- Assist visitors with sign-in procedures.
- Notify employees of visitor arrivals and guide them to meeting rooms.
- Mail and Package Handling:
- Sort and distribute incoming mail, packages, and deliveries.
- Prepare outgoing mail and packages for courier services.
- Scheduling and Appointments:
- Manage meeting room reservations and scheduling.
- Assist in coordinating appointments and meeting arrangements.
- Administrative Support:
- Provide general administrative support to various departments.
- Assist with data entry, document filing, and other office tasks as needed.
- Ensure office facilities are kept clean.
- Security Awareness:
- Ensure the security of the premises by monitoring access and visitor activity.
- Follow security and safety procedures, including emergency response protocols.
- Office Supplies and Inventory:
- Maintain office supplies and equipment, placing orders as necessary.
- Keep inventory of office supplies and notify the appropriate personnel when replenishment is needed.
- Communication:
- Relay important information to staff members and assist with internal communication as directed.
- Customer Service:
- Demonstrate exceptional customer service skills when interacting with clients, visitors, and employees.
- Address inquiries and provide information about the company and its services.
Essential Requirements:
- High school diploma or equivalent (Year 12).
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Professional and pleasant demeanor.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks efficiently.
- C Class Drivers Licence (Red or Green Provisional acceptable).
Conditions:
- The position is based at the company's office and involves working at the front desk and using standard office equipment.
- Occasional overtime or extended hours may be required.
Equal Opportunity Employer:
Apprenticeship Central is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
