Clinical Improvement Specialist

6 days ago

Brisbane, Queensland, Australia beBeeClinicalApplications Full time $110,000 - $114,000
Clinical Applications Manager Job Overview

This role involves driving a clinical applications improvement program using Agile methodologies. The program aims to enhance the performance of key clinical applications and services to deliver improved outcomes for end customers.

The successful candidate will develop clinically facing ServiceNow applications and lead the development and implementation of a continuous improvement program of work.

  • Develop and maintain the framework for clinical application improvement, ensuring it provides an effective mechanism to assess, prioritise, implement and measure improvement initiatives across the organisation.
  • Lead the development, prioritisation and implementation of a continuous improvement program of work using Agile thinking as a methodology base – delivering clinically focussed improvements focusing on providing efficient and customer centric applications.
  • Lead the Clinical Applications team to undertake the review, audit and compliance to appropriate quality standards and engage with the business to resolve compliance issues and ensure that all policies, processes and procedures are in place to enable the delivery of high-quality healthcare through seamless digital solutions.
  • Evaluate and modify workflows to ensure they are streamlined and as effective / efficient as possible to best meet the needs and quality standards of the business and reduce customer effort.
  • Drive a culture of continuous improvement across the organisation by ensuring all IT Service Management processes are in place in line with best practice to provide a consistent end-to-end service for customers.
About You

We are searching for someone who has:

  • Demonstrated ability to design, implement and promote continuous improvement practices within a large, complex service delivery organisation using Agile methodologies.
  • Demonstrated expert knowledge and understanding of workflow solutions.
  • Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to the organisation.
  • Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
  • High level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence and submissions on behalf of senior management.
Why Work With Us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

This role offers a unique opportunity to make a real difference in the lives of patients and customers.

Job Requirements
  • Mid-Senior level
  • Full-time
  • Information Technology
  • Hospitals and Healthcare

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