ICT Support Specialist
2 weeks ago
Snowy Mountains Christian School is seeking a skilled ICT Support Technician to join our team. As a key member of our technical services team, you will be responsible for providing technical support, escalation, and training to staff and students.
Key Responsibilities:- Deliver ICT services in line with SMCS policies and procedures
- Provide technical support for staff and students
- Ensure all service desk jobs are prioritized and actioned in a timely manner
- Assist in the management and use of hardware, including digital and audio/visual devices
- Assist in configuration, deployment, and maintenance of the operating environment
- Escalate or assign tasks to third-party service providers, where applicable
- Maintain knowledge of the system and ensure the operating environment is safe for staff and students
- Develop and maintain documentation and electronic resources to promote the use of ICT
- Stay informed about current developments in ICT and communicate these to the Financial Administrator
- Undertake formal and informal training to improve skill set in hardware/software used by the School
- Be a committed Christian
- Have a genuine interest in technology
- Have good people and communication skills with a great customer service ethic
- Have the ability to work independently and show initiative
- Have a keen interest in working on larger IT projects and rollouts
- Have sound knowledge of the Microsoft 365 online suite
Applicants should visit our website for more information and to apply for this position.
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