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Job Overview

Airport Services Duty Officer - Canberra, Australia

About The Role

We are seeking a highly skilled and experienced Airport Services Duty Officer to join our team in Canberra, Australia.

In this role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager.

Key Responsibilities Include:

  • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
  • Ensuring that all QR aircraft handling standards are met on a shift basis
  • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Completing checks to ensure adequate standards are maintained
  • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Your Career Opportunities

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

Our organization is committed to fostering a culture of excellence, where every individual contributes to our proud story. A story of spectacular growth and determination.

You have the chance to be part of our future, and build the life you want while being part of an international community.

The Ideal Candidate

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
  • Excellent communication skills with fluency in English language
  • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
  • High level of computer literacy
  • Excellent customer focus and service delivery
  • You must also have the right to live and work in Australia to be considered for this role