Field Training Manager

1 month ago

Sydney, New South Wales, Australia Mad Mex Full time
About the Role

The Field Training Manager is a critical position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver exceptional customer experiences. This role requires a strong leader who can develop and maintain a nationwide team of trained professionals, while also driving operational excellence across the organization.

Key Responsibilities
  • Develop and implement comprehensive training programs for restaurant teams, ensuring they have the skills and knowledge to deliver high-quality service and products.
  • Collaborate with the Operations team to identify areas for improvement and develop strategies to address them, focusing on 'red flag' restaurants.
  • Conduct regular visits to Mad Mex restaurants to provide coaching and support, ensuring that teams are aligned with organizational goals and standards.
  • Work closely with the L&D Manager to create and deliver engaging training programs, including 'Customer Experience' events, and maintain up-to-date training materials.
  • Oversee the Mad Team for new restaurant openings, managing travel, budget development, expenditure tracking, and roster creation, while ensuring team induction occurs smoothly.
Requirements
  • Recent frontline experience in QSR, Fast Casual, or Restaurants.
  • 8+ years' total experience, working on the floor in QSR, Fast Casual, or Restaurants.
  • A proven track record of strong people management & leadership skills.
  • Demonstrated ability to operate at an operational hands-on level and the ability to translate this into improving Restaurant performance.
  • Capacity to work independently with minimal direction and collaboratively in a team environment.
  • Demonstrated high-level skills in dealing confidently and courteously with key stakeholders (both internally & externally).
  • A current driver's license and car.
What We Offer
  • A competitive salary and bonus program.
  • A company laptop, mobile phone reimbursement, and complimentary meals when working in the office.
  • Opportunity to work from home.
  • Attend our annual off-site 3-day conference to set the tone for the year ahead.
  • Quarterly National Business Meetings for team connection and knowledge sharing.
  • Have your voice on our employee feedback platform.
  • Grow and develop through exposure to experienced industry leaders.

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleThe Field Training Manager is a crucial position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver excellence. This involves developing a team of skilled Mad Team Leads who can train others, maintaining certified training restaurants in each state, and ensuring the Operations and Field Training team are...

  • Field Training Manager

    1 month ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About UsMad Mex is a leading Mexican food brand with a passion for delivering exceptional customer experiences. With over 70 restaurants across Australia, we're committed to sharing the flavors and culture of Mexico with our customers every day.The RoleWe're seeking an experienced Field Training Manager to join our team. As a key member of our Operations...

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About Mad MexWe are a leading Mexican food brand with a passion for sharing the culture and food of Mexico with our customers. Our goal is to become the most loved and respected Mexican food brand in Australia.The Field Training Manager plays a crucial role in ensuring our restaurant teams are well-trained to deliver excellence. They achieve this by...

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleThe Field Training Manager is a crucial position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver excellence. This involves developing a team of skilled Mad Team Leads who can train others and lead new restaurant openings, as well as maintaining Certified Training Restaurants in each state.Key...

  • Field Training Manager

    4 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About UsMad Mex is a leading Mexican food brand with a passion for delivering exceptional customer experiences. With over 70 restaurants across Australia, we're committed to sharing the flavors and culture of Mexico with our customers every day.The RoleWe're seeking a highly skilled Field Training Manager to join our team. As a key member of our Operations...

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About UsMad Mex is a leading Mexican food brand with a passion for delivering exceptional customer experiences. We're driven by our commitment to quality, innovation, and community involvement.The RoleWe're seeking a highly skilled Field Training Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring our...

  • Field Training Manager

    6 days ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleThis is a dynamic and challenging opportunity for a skilled and experienced professional to join our team as a Field Training Manager. The successful candidate will be responsible for ensuring that our restaurant teams are well-trained to deliver excellence in customer service and operational standards.Key ResponsibilitiesThe Field Training...

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About UsMad Mex is a leading Mexican food brand with a strong presence in Australia, committed to delivering exceptional customer experiences through its network of restaurants.The RoleWe are seeking a highly skilled Field Training Manager to join our team. As a key member of our operations team, you will be responsible for ensuring our restaurant teams are...

  • Field Training Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleThe Field Training Manager is a critical position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver excellence. This involves developing a team of skilled Mad Team Leads who can train others, maintaining certified training restaurants in each state, and aligning the Operations and Field Training team on...

  • Field Training Manager

    3 days ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleThe Field Training Manager is responsible for ensuring that our restaurant teams are well-equipped to deliver exceptional results. This involves working closely with Business Managers to develop and maintain a team of skilled Mad Team Leads who can provide training and support to new staff members.As an expert in Mad Mex restaurant operations,...

  • Field Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia See Thru Cleaning Full time

    Job OverviewSee Thru Cleaning is seeking a highly skilled and experienced Field Supervisor/Building and Engineering Technician to lead our field operations. This role combines technical expertise in safety systems with strong leadership to manage teams working at heights.Key Responsibilities:Supervise and manage field teams during high-rise window cleaning...

  • Assistant Store Manager

    1 month ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Assistant Store Manager to join our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example, creating memorable and empowering customer connectionsAssist in the training and development of...

  • Field Service Operations Manager

    2 months ago

    Sydney, New South Wales, Australia Siemens Energy Full time

    Job SummaryThe Field Service Operations Manager will oversee and coordinate the activities of the field service team at Siemens Energy. This role involves ensuring that all service tasks are completed efficiently, safely, and to the highest quality standards.Key ResponsibilitiesLead, mentor, and supervise a team of field service technicians.Assign tasks and...

  • Field Service Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Siemens Energy Full time

    Job OverviewThe Field Service Operations Manager is responsible for overseeing and coordinating the activities of the field service team. This role involves ensuring that all service tasks are completed efficiently, safely, and to the highest quality standards.The position requires expert hands-on technical knowledge of High Voltage Systems, power...

  • Assistant Store Manager

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Assistant Store Manager to join our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example, creating memorable and empowering customer connectionsAssist in the training and development of...

  • Assistant Store Manager

    4 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at our Bras N Things Bondi Junction Store.Key ResponsibilitiesLead by example by creating memorable, honest and empowering customer connectionsAssist in the training and development of your team to help deliver on store budgets and KPIsPrevious experience with the...

  • Assistant Store Manager

    2 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example to create memorable, honest, and empowering customer connections.Assist in the training and development...

  • Assistant Store Manager

    3 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at the Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...

  • Field Marketing Manager

    4 weeks ago

    Sydney, New South Wales, Australia Datadog Full time

    Job Title: Field Marketing ManagerAt Datadog, we're expanding our presence in the Asia Pacific and Japan (APJ) region and seeking a skilled Field Marketing Manager to lead our marketing efforts in Australia and New Zealand.Key Responsibilities:Develop a comprehensive understanding of our product, market positioning, and buyer personas.Partner with the sales...

  • Assistant Store Manager

    3 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities:Lead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...