Administrative Support Coordinator
3 weeks ago
About the Role
The Administrative Support Coordinator will provide high-quality administrative support to the Health Service Administration Lead and the broader Health Service team. Key responsibilities include medical reception, registering and billing patients, supporting doctors, maintaining patient databases, and overseeing financial management, all while ensuring efficient and professional service delivery.
Your Responsibilities
- Ensure adherence to University and Health Service policies while providing timely support to individuals at the front counter, including effective triage in emergencies.
- Offer guidance to agency and staff to maintain a high level of service and foster a harmonious work environment.
- Minimise waiting times for patient registration and consultations by efficiently monitoring bookings and processing payments.
- Utilise medical software for accurate patient data management and support the nursing team with sensitive health information entry, while maintaining proficiency in Microsoft Office applications for communication and reporting.
Who We Are Looking For
You will be an effective team player with strong communication and negotiation skills, able to engage sensitively with a diverse range of individuals. You will demonstrate initiative and a collaborative spirit within a small team, manage sensitive information professionally, and possess problem-solving abilities to address enquiries while working under routine supervision.
Requirements
- Experience as an Administrative Assistant, preferably in a medical practice using computerised appointment and medical management software, including Best Practice Software and experience with Medicare.
- Proficiency in Microsoft Word, Excel, and Outlook, along with strong computer literacy skills.
- Knowledge of financial functions, including GST application, invoicing, receipting, and reconciliations, as well as experience handling EFTPOS machines.
What We Offer
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information, please refer to our benefits page.
The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
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